Terms & Conditions

DELIVERY/ SHIPPING POLICY

 

Shipping within UAE

 

  • Free shipping all over UAE on all orders above 200 AED within 5-7 business days.
  • You will receive a confirmation email with tracking details once the order is out for delivery. Please make sure to respond to courier calls to avoid order cancellation as the courier will give the customer 2 attempts before returning the order without refund.
  • Avoid any delivery delay by providing your full address along with your contact details.

 

 

Shipping International:

 

  • International Shipping charges will be 80 AED within 14-20 days.
  • COD is not acceptable for international orders.
  • In some conditions, DHL delivers to the service center in the same country and not to client location, by placing the order clients agrees to this condition and its the client sole responsibility to pick up the order from the service center.
  • Avoid any delivery delay by providing your full address along with your contact details.

 

 

REFUND & EXCHANGE POLICY

 

- All our products are non-refundable & non exchangable.

- Incase of product deficit, the product will be collected and replaced or repaired within 14 days, subject to informing us within 48 hours of receiving the order.

- the deficit order will be repaired or replaced and delivered to the customer without extra delivery charges.

 

 

CANCELLATION POLICY

 

  • Once the order is placed, the customer cannot cancel the order. In case of cancellation, a refund will not be issued.

 

 

ORDERING POLICY

 

  • Abaya sizes listed in the website represents the length of each abaya, whenever the size increases then the length of the shoulder, chest, sleeve and hip also increases.
  • Abayas are delivered 90% matching the displayed photos, as pieces might differ due to photoshoot lighting or the hand embroidery has a slight difference or the exact cut of abaya differs; as we are proud that our pieces are hand made and cut and not computer cut.
  • To customize your order, select “Customized Abaya Sizes”, then add your sizes or write add buttons to add buttons to your abaya in the comment box available at checkout.
  • In case of “Customized Abaya Sizes” selection, the customer must include the length size of shoulders, chest, sleeve, and hip. Failure to do so will automatically select the abaya size chosen at checkout.
  • Customized Abaya orders are non- refundable nor exchangable.

Disclaimer: Placing an order through our website means that the client agrees to all of our policies & terms and conditions. 

 

Terms and Conditions Policy

BY I H A CLOSET FASHION DESIGNING maintains the byihcloset.ae Website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the byihcloset.ae privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. BY I H A CLOSET FASHION DESIGNING  reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, BY I H A CLOSET FASHION DESIGNING  may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.